Merchant Protection

At Dropleather, we're committed to protecting our merchants and their customers. Our Merchant Protection Policy ensures that every order meets our strict quality standards — and that you're fully supported in case of any production or delivery issue.

Replacement

If a product arrives damaged, incorrectly embossed, or not matching the approved design, please contact Dropleather Merchant Support and include clear photos of the issue.
Our quality assurance team will review the case and arrange a replacement as quickly as possible.
That's our Merchant Protection Policy — ensuring replacements are provided whenever your customer receives a defective or incorrect item.

Refund

If a replacement doesn't resolve the issue, once all required details are received, a full refund will be issued to your Dropleather account within 1 business day after notifying Dropleather Merchant Support.
Please refer to our Terms of Service for details on cases where we assume full responsibility.
That's our Merchant Protection Policy — ensuring refunds are handled swiftly, fairly, and transparently.